Return & Refund Policy

1. Introduction

At Rescue Me, we aim to provide the best quality products for your cats. This Return & Refund Policy outlines the conditions under which returns and refunds are accepted for purchases made through our platform.

2. Eligibility for Returns

• Items must be returned within 7 days of delivery.
• Products must be unused and in original packaging.
• Proof of purchase (invoice or order ID) is required.
• Damaged or defective items are eligible for replacement or refund.

3. Non-Returnable Items

• Opened or used pet food products.
• Personal hygiene items for pets.
• Items marked as non-returnable on the product page.

4. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days to your original payment method.

5. Replacement Policy

If you receive a damaged or defective product, we will offer a free replacement. Please report such issues within 48 hours of delivery.

6. Return Shipping

Return shipping costs may be covered by us in case of defective or incorrect products. Otherwise, customers may be responsible for return shipping charges.

7. Cancellation Policy

Orders can be cancelled before they are shipped. Once shipped, cancellation is not possible, but you may request a return after delivery.